At Axsonstech, we’re committed to delivering reliable, high-quality software services from custom web development to ongoing support. We understand that clear expectations and transparency are key to maintaining trust with our clients. This policy outlines our procedures for handling refund requests for the services we offer.
We design and build solutions tailored specifically to your business needs. Because of the personalized nature of this work:
Once development begins, refunds are generally not offered, as significant time and resources are invested from the start.
If a project is canceled before development begins, we may offer a partial refund, after deducting any costs already incurred such as planning or initial consultations.
In rare cases, if we’re unable to deliver on the agreed-upon scope without a valid reason, a prorated refund may be considered based on the completed work.
For projects divided into clear phases or deliverables:
Suppose a specific milestone isn’t completed as outlined in the agreement. In that case, you may be eligible for a refund for that particular milestone, provided the delay or issue is on our side.
We offer monthly and annual plans for our software products and tools.
You can cancel your subscription at any time.
If you cancel within 7 days after your renewal date, we’ll issue a refund for the unused portion of the service (future months only).
Partial months already used are non-refundable.
One-time software licenses are typically non-refundable unless the product is defective or doesn’t perform as described.
You may cancel your support or maintenance plan, and we’ll provide a prorated refund for any unused months.
However, services already delivered cannot be refunded.
Some situations do not qualify for a refund:
Completed consulting or discovery sessions
Customizations or third-party integrations that have already been implemented
Any project or service where work has already started, unless we fail to meet our contractual obligations
To request a refund, please contact us through one of the following:
Email: info@mangotechsolutions.com
Phone: +92 21 34303845
WhatsApp: +92 332 0374410
Include the following in your message:
Your project or license details
A clear explanation of why you’re requesting a refund
If you’re not satisfied with the outcome of your refund request, we’re open to further review. Our goal is always to resolve issues fairly and professionally.
Note: This refund policy may be updated from time to time. Please check our official website for the most recent version.
